DISCLAIMER POLICY: Yayasan Pembangunan Pendidikan Berterusan Malaysia is not a IPTA/IPTS/IPS, We're not providing any MQA accredited programs. YPPBM is a NGO registered under ROS and Registered Training Provider of HRDF which is an agency under Human Resource Ministry of Malaysia. YPPBM also Organizational District Fellow of Lions Club International, District 308-B1. MAMSA consultancy is a strategic activity partner of YPPBM.

  • AddressPusat Niaga Batu Caves,
    Selangor, Malaysia
  • Emailheema@mamsa2u.com,
  • Contact60-17-8911977

Certified Telesales Manager (CTELM)

Certified Telesales Manager (CTELM)


Fees : RM 9,000 (HRDF-SBL KHAS / Self Pay / Loan) Duration : 98 Days / 392 hours . Assessment via Coursework.

Suitable for working adults who want to enhance their qualification level. Successful candidates may participate in MAMSA annual convocation ceremony* Eligible to use CTELM (UK) & M.ChIMS (USA) after your name ! Glorify your Resume

To whom : Young Managers, Aspiring Businessmen, Management Trainees, Corporate Executives, Graduates & those interested to pursue advance qualification.


CTELM (UK) Modules:

1.Getting Started
2. A Typical Day
3. Understand Your Ratios
4. Tracking Actual Daily Numbers
5. The Five Ways You Can Increase Your Income
6. Little Things Can Mean a Lot
7. Your “Golf Grip”
8. “Closing” (And Its Hazards)
9. The Four Steps of the Telephone Sales Process
10. Understand the Numbers— and Improve Your Approach
11. Move Forward in the Sales Process
12. Define Prospects Accurately
13. Count the “No” Answers
14. The Ups and Downs of Selling
15. People Respond in Kind
16. Interruptive Marketing
17. Why Writing It All Down Is Essential & etc

Mode of Training 100 % E-Learning
Program Duration. 98 days / 392 Hours
Training Methodology E-Study manual provided Local facilitation via online Assignments and Exercises Audio / Video
MyCoID PPM0261414062013
Exemption Available upon request*
Total Fees RM 9000 (HRDF-SBL KHAS / Self Pay / Loan)
Documents to Submit Application Form, I/C, Resume, Photo, Cert. Copies

Special feature

Certified Telesales Manager CTELM (UK) from London Academy of Commerce, United Kingdom Membership M.ChIMS(USA) from Chartered Institute of Management Science, Delaware, USA Certificate of Achievement from MAMSA CONSULTANCY Certificate of Completion from Yayasan Pembangunan Pendidikan Berterusan Malaysia 1 UK, 1 USA, 2 MALAYSIA CERTIFICATES !

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