Fees : RM 9,000 (HRDF-SBL KHAS / Self Pay / Loan) Duration : 30 Days / 120 hours. Assessment via Coursework.
Suitable for working adults who want to enhance their qualification level. Successful candidates may participate in MAMSA annual convocation ceremony* Eligible to use CCUSM (UK) & M.ChIMS (USA) after your name ! Glorify your Resume
To whom : Young Managers, Aspiring Businessmen, Management Trainees, Corporate Executives, Graduates & those interested to pursue advance qualification.
CCUSM (UK) Modules:
1. Customer Service Is the Basics
2. Customer Service Is Effective Communication
3. Customer Service Is Building Relationships
4. Customer Service Is Face-to-Face Contacts
5. Customer Service Is Telephone Contacts
6. Customer Service Is E-Customer Contacts
7. Customer Service Is Self-Service Contacts
8. Customer Service Is Difficult Customer Contacts
9. Customer Service Training Quick
10. Customer Service Is Being the Best You Can Be Every Day
|Mode of Training||100 % E-Learning|
|Program Duration.||46 Days / 184 hours|
|Training Methodology||E-Study manual provided Local facilitation via online Assignments and Exercises Audio / Video|
|Exemption||Available upon request*|
|Total Fees||RM 9000 (HRDF-SBL KHAS / Self Pay / Loan)|
|Documents to Submit||Application Form, I/C, Resume, Photo, Cert. Copies|
Cd. Customer Service Manager (UK) from London Academy of Commerce, United Kingdom Membership M.ChIMS(USA) from Chartered Institute of Management Science, Delaware, USA Certificate of Achievement from MAMSA CONSULTANCY Certificate of Completion from Yayasan Pembangunan Pendidikan Berterusan Malaysia 1 UK, 1 USA, 2 MALAYSIA CERTIFICATES !
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